Primary School Receptionist –
Location: Birmingham
Contract Type: Full-Time
Start Date: September
Duration: Long-Term
Role Overview:
Protocol Education is seeking a professional, approachable, and highly organised Receptionist to join the office team of a friendly and supportive primary school in Birmingham. This is a key front-of-house role, offering an excellent opportunity to be part of a dedicated team making a real difference in children’s education.
The school is known for its caring ethos, inclusive values, and commitment to creating a safe and welcoming environment for all pupils, staff, and visitors. Children are placed at the heart of everything the school does, and the leadership team promotes a culture of respect, kindness, and collaboration. Staff work together to ensure that every child feels supported, secure, and ready to learn.
Key Responsibilities:
- Greet parents, visitors, and contractors in a professional and friendly manner.
- Answer incoming phone calls and emails, handling queries or redirecting as appropriate.
- Monitor and record pupil attendance, including late arrivals and early collections.
- Ensure all safeguarding and visitor protocols are followed, maintaining a secure reception area.
- Perform general administrative duties including photocopying, filing, and producing letters.
- Use the school’s Management Information System (MIS) to update and retrieve student data.
- Support with school communications including newsletters, notices, and trip information.
- Assist with first aid and notifying parents of pupil illness or incidents (training can be provided).
- Handle incoming and outgoing post and deliveries.
Requirements:
- Previous experience as a receptionist or administrator in a school setting is desirable.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Outlook, Excel); experience with SIMS or similar systems is beneficial.
- Ability to multitask and work efficiently in a busy school office.
- Warm, professional, and child-friendly manner.
- Enhanced DBS on the Update Service (or willingness to apply through Protocol Education).
- Commitment to safeguarding and promoting the welfare of children.
Why Join Protocol Education?
- Access to a network of supportive local schools
- Ongoing CPD and professional development
- Dedicated consultant support throughout your placement
- Opportunities for permanent roles in the education sector
To apply: Please submit your CV and apply now!
All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.
Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.