back to blogs

Protocol Education receives Feefo Platinum Trusted Service Award 2021

About 9 months ago By Alex Schulte

Protocol Education receives Feefo Platinum Trusted Service Award 2021

Protocol Education is proud to have won the Feefo Platinum Trusted Service award.

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

Daisy Anderson, National Candidate Manager commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating Protocol Education, Kim Burgess, Head of Customer Success at Feefo, said:

“The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.

“I can’t wait to see what our customers achieve next year in 2022.”

Image for blog post World Teacher's Day: Why Teaching is Still a Great Career!
04 Oct 22, by Scott Owen

World Teacher's Day: Why Teaching is Still a Great Career!

​October 5th 2022, is World Teacher's Day, an opportunity to celebrate the work of over 85 million teachers worldwide. Eighty-five...

Read More
Image for blog post Autumn Term Educator Series
30 Sep 22, by Kierah Hamilton

Autumn Term Educator Series

​Introducing... The Educator Series! This term, we have some exciting training events lined up for our educators to learn new...

Read More
Image for blog post The NTP in year three: A guide to making the most of your school's funding
22 Sep 22, by Scott Owen

The NTP in year three: A guide to making the most of your school's funding

The changes to how the DfE is allocating tuition funding to schools are now in effect. The expectation from the...

Read More
Image for blog post Everything You Need to Know About Catch-Up Funding for This Academic Year
14 Sep 22, by Alex Schulte

Everything You Need to Know About Catch-Up Funding for This Academic Year

​The National Tutoring Programme has returned for a third year, this time with a new funding model.Schools now receive their...

Read More
Image for blog post How To Make Yourself More Employable as a Daily Supply Teacher
30 Aug 22, by Sam Layng

How To Make Yourself More Employable as a Daily Supply Teacher

​Being a supply teacher is extremely rewarding. It can also be challenging to establish yourself in the profession. As someone...

Read More
Image for blog post How Supply Teachers Can Earn More Money And Grow In Their Careers
23 Aug 22, by Alex Schulte

How Supply Teachers Can Earn More Money And Grow In Their Careers

​Supply teachers are vital for preventing disruption to pupils’ education. From an educator's perspective, supply work offers an appealing degree...

Read More
Image for blog post Grow Your Skills at our Free Summer Events For Educators
15 Aug 22, by Alex Schulte

Grow Your Skills at our Free Summer Events For Educators

​We’re still reeling from all the fun of our Educator Festival. Over the summer term, hundreds of educators took part...

Read More
Image for blog post We're Finding Jobs For Sussex Teachers at Our Newest Branch
15 Aug 22, by Alex Schulte

We're Finding Jobs For Sussex Teachers at Our Newest Branch

​​As a leading educational recruitment agency, Protocol Education work with schools in towns and cities across the country. Now, we...

Read More
Image for blog post How To Take Your Teaching Career in a New Direction
08 Aug 22, by Alex Schulte

How To Take Your Teaching Career in a New Direction

Where do you see your journey through education taking you? For many teachers, the answer is simple: building experience and...

Read More
Image for blog post ​How to Know When A Long-Term Teaching Role is Right For You
03 Aug 22, by Sam Layng

​How to Know When A Long-Term Teaching Role is Right For You

Finding a school that suits your needs can be difficult. Everyone has their own experiences, either positive or negative, that...

Read More
Image for blog post ​Why Teachers Should Understand Curriculum Design
25 Jul 22, by Alex Schulte

​Why Teachers Should Understand Curriculum Design

Every teacher working in local-authority-maintained schools in England delivers lessons based on the National Curriculum: the statutory set of subjects,...

Read More
Image for blog post ​How to Stay Productive in the Last Week of Term
18 Jul 22, by Eloise Gladwyn

​How to Stay Productive in the Last Week of Term

It’s the last week of term, and classrooms across the country will be succumbing to the condition that teachers commonly...

Read More
Image for blog post Why the UK is Crying Out For Special Needs Teachers
13 Jul 22, by Scott Owen

Why the UK is Crying Out For Special Needs Teachers

​Every year, more and more pupils are identified as having Special Educational Needs and Disabilities (SEND). DfE figures from May...

Read More
Image for blog post Team Teach Training, 6th August, London
08 Jul 22, by Scott Owen

Team Teach Training, 6th August, London

​Team Teach training is back! On 6th August from 9 am to 5 pm, Protocol Education's Ruth Bell will be...

Read More
Image for blog post ​Why BSL (British Sign Language) is Taking Off in Schools
07 Jul 22, by Alex Schulte

​Why BSL (British Sign Language) is Taking Off in Schools

More than confidence, more even than subject knowledge, communication is the one skill no educator can do without. Relaying an...

Read More