Protocol Education is working in partnership with a secondary school in Telford that is on a clear and purposeful journey of improvement. Expectations are rising for pupils, staff, and the wider school community, with a strong focus on delivering consistently high-quality provision across all areas. The shared aim is to ensure every young person is supported to achieve academic success while developing the skills they need for adult life.
The school continues to strengthen its approach to safeguarding, teaching and learning, pastoral care, and personal development. Alongside this, it delivers an ambitious, knowledge-rich curriculum and promotes high aspirations, positive behaviour, and meaningful future pathways for all students.
The role: Behaviour Support Assistant
We’re seeking a calm, committed Behaviour Support Assistant to support secondary-aged pupils with social, emotional, and behavioural needs. This is a role where consistency, patience, and strong relationships are key.
You’ll be a steady, trusted presence throughout the school day, working closely with teaching and pastoral teams to help pupils regulate emotions, remain engaged with learning, and develop positive coping strategies both in and out of the classroom. Progress may come in small steps, but your impact will be felt every day.
Key responsibilities
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Supporting pupils with SEMH and behavioural needs on a one-to-one and small group basis
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Using de-escalation and regulation strategies to manage challenging situations calmly and effectively
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Building strong, consistent relationships so pupils feel safe, respected, and understood
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Working collaboratively with teachers, pastoral staff, and external professionals to support individual plans
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Encouraging positive behaviour, emotional regulation, and engagement throughout the school day
About the school
The school is focused on:
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Ensuring all students develop strong subject knowledge and transferable skills across the curriculum
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Preparing young people for adult life as responsible, respectful, and active citizens
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Creating a safe, inclusive, and positive learning environment where pupils behave well and contribute to the school community
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Providing staff with high-quality support and professional development to drive continuous improvement
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Maintaining strong leadership and clear direction at all levels
Pastoral care sits at the heart of the school’s approach, with staff working closely with families to support wellbeing, attendance, and long-term outcomes. The curriculum is engaging, structured, and accessible, helping pupils build confidence, resilience, and essential life skills.
We’re looking for someone who:
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Has experience supporting children or young people with SEMH, behavioural challenges, or additional needs
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Brings a calm, resilient, and patient approach, even during challenging moments
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Understands the importance of consistency, clear boundaries, and empathy
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Works well as part of a wider school team and communicates effectively with staff and families
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Is genuinely motivated to help young people reach their potential, in school and beyond
This is a great opportunity for anyone interested in behaviour support, youth work, psychology, education, or SEND, who wants to make a meaningful difference day to day within a secondary school setting.
All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.
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