Behavior Support Assistant

Protocol Education is working in partnership with a secondary school in Telford that’s on a clear journey of improvement. Expectations are rising across the board, for students, for staff, and for the wider school community. There’s a real drive to strengthen teaching, behaviour, and outcomes, while making sure every young person feels supported to succeed.

This is a mainstream secondary setting, supporting students across Key Stages 3 and 4. The focus is firmly on delivering consistently high-quality teaching and learning, alongside building the confidence, resilience, and life skills students need as they move towards adulthood.

Safeguarding is strong. Leadership is visible. Pastoral care plays a huge role in day-to-day school life. The aim is simple, create a safe, respectful environment where students can learn well and aim high.

The role: Behaviour Support Assistant

We’re looking for a calm, committed Behaviour Support Assistant to support pupils with social, emotional, and behavioural needs within this secondary school.

You’ll be working with students who may struggle with regulation, engagement, or behaviour in lessons. In a busy secondary environment, that means being a steady presence, someone who can de-escalate situations, build trust, and help students get back on track.

This role is about consistency. About relationship-building. About staying calm when things feel challenging. Progress might not always be loud or dramatic, but it’s meaningful. A student staying in class. Completing a task. Choosing to respond differently. Those small wins matter.

Key responsibilities

• Supporting students with SEMH and behavioural needs on a 1:1 and small group basis

• Using de-escalation and regulation strategies to manage challenging situations calmly and effectively

• Building strong, consistent relationships so students feel safe, respected, and understood

• Working collaboratively with teachers, pastoral teams, and external professionals to support individual plans

• Encouraging positive behaviour, emotional regulation, and engagement throughout the school day

About the school

This secondary school is focused on:

• Delivering a knowledge-rich curriculum that builds strong academic foundations

• Raising aspirations and preparing young people for adult life, further education, and employment

• Creating a safe, inclusive environment where positive behaviour is expected and supported

• Strengthening safeguarding, teaching and learning, and personal development

• Providing staff with high-quality professional development as part of its ongoing improvement journey

Pastoral care sits at the heart of the school, with staff working closely with families to improve attendance, wellbeing, and long-term outcomes.

We’re looking for someone who:

• Has experience supporting children or young people with SEMH, behavioural challenges, or additional needs

• Brings a calm, resilient, and patient approach, even during difficult moments

• Understands the importance of consistency, clear boundaries, and empathy

• Works well as part of a wider team and communicates effectively with staff and families

• Is genuinely passionate about helping young people reach their potential, both in school and beyond

This is a brilliant opportunity if you’re interested in behaviour support, youth work, psychology, education, or SEND, and want to make a meaningful difference in a mainstream secondary setting.

And if you’re not already Thrive trained, it’s worth considering. We offer FREE Thrive training through Protocol Education, which can really strengthen your approach when supporting students with emotional and behavioural needs.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.

Apply for this role Share