Location: Waltham Forest
Job Type: Contract
Industry: Primary
Reference: PE11359518
Salary: £85 - £95 per day
Job Published: 7 months ago
Job Title: Receptionist
Hours: 38.5 hours per week
The hours of work will be 8- 4.15pm Monday to Thursday, 8-4pm Friday
Contract type: Term time only

We are looking for someone with:
§Excellent communication and organisational skills
§ICT competency in all Microsoft Packages
§Ability to use own initiative and work as part of a team
§Able to work in a highly pressured environment to meet demands and deadlines
§An eye for detail and committed to accuracy
§Willingness to work flexibly

The Receptionist will:

§Under the direction of the management team: undertake general reception duties and work with the office team to create a welcoming environment for all visitors and children.
§Administer the school dinner payment system

The Receptionist will support an effective front of house service.

Main Duties

§To provide efficient administration - working with management team to implement the targets of the school
§To establish, in conjunction with the management team, the aims and objectives of the school's administrative services
§To administer the pupil meals service using the Parentmail platform
§To ensure the Reception is attended at all times
§To produce school documents, as and when required, for school leaders and ensure all documents are recorded accurately and stored on the office database
§To deal with any complaints by proactively assessing the complaint, dealing calmly and professionally and ensuring that all complaints are deal with and immediately passed to a senior member of staff, as appropriate
§To ensure that the school is well promoted by maintaining current public notice boards
§Deal with complex reception/visitor matters
§Assist with pupil first aid welfare duties, liaising with parents/staff etc.
§Assist with any other office duties that may be reasonably required by the management team
§Use IT and be highly skilled in all software applications used in school
§Create mail merges, reports and complete official returns as necessary
§Distribute literature to staff, when requested, using most effective method of communication
§Support leadership teams by producing reports/letters as necessary
§To ensure the maintenance of clear and effective filing, records and other systems and to keep them updated manual and electronic


§Undertake daily routines involved in administering school dinners
§Ensure all free school meal entitlements are kept up to date
§Follow up outstanding dinner monies
§Undertake reception duties, answering routine telephone and face to face enquires and signing in visitors.
§Assisting with arrangements for school trips, events etc
§Assist with any other office duties that may be reasonably required by the leadership team.
§Assist the school staff in the organisation of events such as sports' days, parents' evenings, productions etc and to organize associated administration.


§Provide routine clerical support e.g. photocopying, filing, faxing, emailing and complete routine forms
§To provide resources for classes
§Maintain manual and electronic records/management information systems
§Produce lists/information/data as required e.g. pupil data
§Undertake typing, word-processing and other IT based tasks
§Receive, welcome and provide hospitality for visitors and guests
§Receive incoming telephone calls and deal with enquiries
§Make appointments
§Attend meetings and take notes, as required
§Open all post and circulate as appropriate
§Support the collation of reports and school booklets
§Word process correspondence in relation to school activities e.g trips, clubs etc
§Word-process confidential letters, reports and documents
§Maintain manual and electronic records/management information systems.
§Complete statutory returns
§Ensure communication with all stakeholders is of a high standard
§To be proactive and highly organised in ensuring all systems/folders/files are kept up to date
§Assist school leaders with specific administrative tasks as and when required

Information Technology

§Ensure that General Data Protection Regulations are updated, applied to all data and adhered to


§To be fully aware, understand and complaint with the duties and responsibilities arising from the Children Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the role within the organization. To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the role and Keeping Children Safe in Education' (KCSIE).
§In accordance with the school's commitment to follow and adhere to the Department for Education's guidance entitled Keeping Children Safe in Education' and all other relevant guidance and legislation in respect of safeguarding children, you are required to demonstrate your commitment to promoting and safeguarding the welfare of children and young people in the school. All staff are required to maintain appropriate professional boundaries in relationships with children and with all members of the school community and outside agencies, and exercise sound professional judgment which always focuses upon the best interests of the students and the school.
§You are also required to know and comply with the DfE document Guidance for Safer Working Practice for Adults who work with Children and Young People' and he school's safeguarding policy. You are required to have a satisfactory Enhanced DBS certificate with barred list check. Your role requires you to observe and maintain appropriate professional boundaries at all times and avoid behaviour that might be misinterpreted by others.
§You must understand and carry out your duties in accordance with the responsibilities of being in a position of trust and dispatch your duty of care appropriately at all times. You will be expected to present a consistently positive image of the school and uphold public trust and confidence at all times.

The above is not an exhaustive list and any other reasonable admin duties will be expected to be undertaken.

If you you have the relevant skills and experience then please apply now or contact our office for more information.

Protocol Education is an Equal Opportunities Employer. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our services.

All applicants will require the appropriate qualifications and training for this role. Please see for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’. We also offer FREE online safeguarding and Prevent Duty training to all our workers, if your certificates are not within the last 12 months.  All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see