Behaviour Support Assistant

We’re working closely with a secondary school in Telford that’s really on the up. There’s a clear sense of momentum, expectations are rising, standards are improving, and there’s a shared belief that every student can achieve more.

It’s a school that’s focusing on what matters most, strong teaching, positive behaviour, and better outcomes for all. Just as importantly, there’s a real commitment to making sure students feel supported, understood, and ready to succeed.

This is a mainstream setting, supporting pupils across Key Stages 3 and 4. Alongside academic progress, there’s a big focus on helping students build confidence, resilience, and the life skills they’ll carry with them beyond school.

Safeguarding is solid, leadership is visible, and pastoral care plays a huge part in daily life. The aim is simple, create a calm, respectful space where students can learn well and aim high.

The role: Behaviour Support Assistant

We’re looking for a calm, reliable Behaviour Support Assistant to join the team and support students with social, emotional, and behavioural needs.

You’ll be working with young people who can find school life challenging at times, whether that’s staying engaged in lessons, managing emotions, or navigating behaviour. In a busy secondary setting, your role is to be that steady, consistent presence.

Someone who can de-escalate situations, build trust over time, and help students reset and re-engage.

This role is all about the small wins. A student staying in class a little longer. Completing a piece of work. Choosing a different response. It might not always be loud progress, but it’s meaningful, and it adds up.

What you’ll be doing

• Supporting students with SEMH and behavioural needs, both 1:1 and in small groups

• Using calm, effective de-escalation strategies when things become challenging

• Building strong relationships so students feel safe, respected, and understood

• Working closely with teachers, pastoral teams, and external professionals

• Encouraging positive behaviour, emotional regulation, and engagement throughout the day

What the school offers

This is a school that’s genuinely investing in its future. Their focus includes:

• A knowledge-rich curriculum that builds strong academic foundations

• Raising aspirations and preparing students for life beyond school

• A safe, inclusive environment where positive behaviour is the norm

• Ongoing improvements in safeguarding, teaching, and personal development

• High-quality CPD and support for staff at every stage

Pastoral care sits right at the heart of what they do, with strong links between school and home to support attendance, wellbeing, and long-term success.

Who this role suits

You might be a great fit if you:

• Have experience supporting young people with SEMH, behavioural needs, or additional needs

• Stay calm, patient, and resilient, even when things feel tough

• Understand the value of consistency, clear boundaries, and empathy

• Work well as part of a team and communicate confidently with staff and families

• Care deeply about helping young people succeed, in school and beyond

If you’re interested in behaviour support, youth work, psychology, education, or SEND, this is a brilliant opportunity to gain meaningful experience in a mainstream secondary setting.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.

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