Complaints Procedure

In spite of our stringent quality procedures, occasionally difficult or sensitive issues arise. As we continually seek to improve our service, any comment you make is important to us.

If you feel you have a complaint, you should  approach your consultant who must inform the Branch Manager. S/he will supervise the investigation of the complaint. We aim to resolve issues within 48 hours wherever possible.

If the situation is not resolved by the consultant, a candidate's complaint will be passed to the Quality Manager who will acknowledge the complaint in writing within 48 hours. The QM will follow up the complaint with the personnel involved and ensure a written response is sent to the candidate within 5 working days.

Failure to comply with the spirit of the relevant legal requirements of these policies will result in your removal from our register.

You can read the full complaint procedure document here.